Acquire the skills and knowledge required as a call center representative
At this training, participants will brush up on their skills by relearning what the call center representative's responsibilities are and their communication skills over the phone.
Participants will learn the basics of making and receiving calls and practice through role-playing. As a result, they will gain skills that can be immediately used.
You will receive support not only during the training, but also prior to it. A complete set of training material and equipment will be delivered to you by mail beforehand. This will allow you to receive high-quality training with minimum preparation time.
With the concept of "More Training", we make the courses available at a clear fixed price, even for a customized single-company training program that provides an excellent training environment.
We offer various training formats with no additional charge, whether it be in-person, online, or a hybrid of both(partially web-based). Please feel free to contact us regarding your needs.
Training Code: 100185 Information updated:
Participants will acquire the skills centered around business phone calling by truly understanding what the responsibilities of a call center representative are. Trainees will acquire the phone skills to sound friendly and attentive to the customers.
The following is a general list of target participants for the training and can be adjusted upon review. Please contact us regarding your needs.
Call center customer service skills are directly connected to service and product quality and service speed. Even if you have worked at the call center for a long time, you can reconfirm your skills to improve the quality of the product.
For those working as an operator for the first time, this will be a valuable experience for any participants as they will acquire the basic skills of working as an operator,
We have had many trainees who are managers taking this course to learn how to train their operators.
Acquire the basic skills of phone communication such as making a call, receiving a call, answering questions, and responding to complaints.
With a basic understanding of telephone etiquette, trainees will further acquire the techniques and thought processes that will improve customer satisfaction.
By outputting what they learned in the course, partcipants will be able to level up their skills and service quality.
6 hours (subject to change)
Other training content can be incorporated into the curriculum upon request at no additional charge.
| 1. What is customer loyalty | [Goal] Recognize the advantages of companies with high customer loyalty |
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| 2. The basic phone skills for a call center representative | [Goal] Relearn about call center representative's job, role, and responsibility |
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| 3. Speaking and listening | [Goal] Learn the basics of speaking and listening over the phone |
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| 4. Leave a good impression | [Goal] How to speak to leave a good impression on the customers |
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| 5. How to handle customer complaints | [Goal] Know how to deal with complaints over the phone |
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| 6. Role-playing | [Goal] Acquire the necessary skills through practice activities and apply them at work. |
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We provide tailored training programs for an entire company at a fixed rate. We will send you a quotation based on estimated training duration and number of participants.
Anyone in the business world can take this course
Online and in-person training are available worldwide.
This page is about Call Center Representative Training course planned for a single company. Please see below for other training courses and related training programs.
