Win the hearts of customers from the frontline by learning the basics of customer satisfaction and customer service.
In this training, as the first step to increase customer loyalty, participants will learn the importance of customer satisfaction and improve customer service techniques.
For customers, the staff who they interact with will always represent the entire company, regardless of each representative's individual level of experience.
Through the training, participants' customer service skills will improve and they will gain the ability to provide highly satisfying customer service in any situation.
You will receive support not only during the training, but also prior to it. A complete set of training material and equipment will be delivered to you by mail beforehand. This will allow you to receive high-quality training with minimum preparation time.
With the concept of "More Training", we make the courses available at a clear fixed price, even for a customized single-company training program that provides an excellent training environment.
We offer various training formats with no additional charge, whether it be in-person, online, or a hybrid of both(partially web-based). Please feel free to contact us regarding your needs.
Training Code: 100050 Information updated:
By learning the basics of Customer Satisfaction and learning from case studies of companies that have successfully built customer loyalty, participents will acquire outstanding customer service techniques.
The following is a general list of target participants for the training and can be adjusted upon review. Please contact us regarding your needs.
This training is suitable for those in the customer service industry.
You must fully understand the meaning of ''Customer Satisfaction'' otherwise it will be impossible to meet and satisfy customers needs. Participants will begin by learning the basics of Customer Satisfaction; from there they will have a deeper understanding of the importance of improving customer satisfaction.
There are companies around the world that have built customer loyalty by purely focusing on customer service and trying to differentiate themselves from other companies. Participents will learn key points and examples from actual companies that will help them improve customer satisfaction.
By conducting a customer service self-evaluation then incorporating the points learned in the training, participants can develop a customer service method that will lead to improved customer satisfaction.
6 hours (subject to change)
Other training content can be incorporated into the curriculum upon request at no additional charge.
| 1. What is Customer Satisfaction? | [Goal] Understand the meaning of Customer Satisfaction, and understand why Customer Satisfaction improvement is necessary |
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| 2. How to achieve customer satisfaction? | [Goal] Be passionate about providing service that leads to great customer satisfaction |
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| 3. The Basics of Customer Service | [Goal] Understand and learn the mannerisms and phrases used in customer service industry |
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| 4. Customer Service Mindset | [Goal] Develop a customer service mindset to raise the level of customer satisfaction |
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| 5. How to improve Telephone Customer Service | [Goal] Ability to improve customer satisfaction during telephone contact |
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| 6. Goal Setting | [Goal] Incorporate the key points learned in the training into the work environment and put them into action. |
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We provide tailored training programs for an entire company at a fixed rate. We will send you a quotation based on estimated training duration and number of participants.
This training course is suited for those who are in their first year of customer service, or those who are new to customer service due to department transfers or change of jobs. Experienced personnel who want to go over the basics of customer service can also participate.
Online and in-person training are available worldwide.
This page is about Customer Satisfaction Training course planned for a single company. Please see below for other training courses and related training programs.
