Review the basics of professional phone etiquette that would increase customer satisfaction.
The objective of this training is to improve customer satisfaction by raising the level of quality of telephone answering that occurs on a daily basis. Since the telephone is a direct interaction with the other party, improving telephone skills is expected to have a positive impact on improving a company's image and building a relationship of trust with customers.
You will receive support not only during the training, but also prior to it. A complete set of training material and equipment will be delivered to you by mail beforehand. This will allow you to receive high-quality training with minimum preparation time.
With the concept of "More Training", we make the courses available at a clear fixed price, even for a customized single-company training program that provides an excellent training environment.
We offer various training formats with no additional charge, whether it be in-person, online, or a hybrid of both(partially web-based). Please feel free to contact us regarding your needs.
Training Code: 100048 Information updated:
One of the most essential skills for a customer-facing professional is having excellent telephone etiquette.
This training is designed to improve customer satisfaction, by brushing up on the basics of telephone etiquette and problem-solving skills to make a positive impression on the customer.
The following is a general list of target participants for the training and can be adjusted upon review. Please contact us regarding your needs.
All employees
Relearn basic telephone skills and reassess the current procedures at your workplace in order to improve customer satisfaction.
Be able to respond appropriately and smoothly to various problems that may arise and prevent the risk of damaging the company's reputation.
The foundation of successful customer service is to understand customer expectations. Participants will learn how to understand the customers' point of view which will help them develop the ability to provide high quality customer service with the spirit of hospitality in mind.
6 hours (subject to change)
Other training content can be incorporated into the curriculum upon request at no additional charge.
| 1. Basic understanding of professional phone etiquette | [Goal] Understand what is expected in a business phone call, and reflect on your current skills |
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| 2. Basic professional phone etiquette | [Goal] Understanding basic professional phone etiquette |
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| 3. How to answer and make phone calls | [Goal] Learn the basics of how to answer and make phone calls |
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| 4. How to make a positive impression over the phone | [Goal] Learn professional phone etiquette that leaves a good impression |
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| 5. Customer Complaint Handling | [Goal] Learn professional phone etiquette that leaves a good impression |
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| 6. Role-playing | [Goal] Learn practical phone skills through role-playing |
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We provide tailored training programs for an entire company at a fixed rate. We will send you a quotation based on estimated training duration and number of participants.
No particular requirements
Online and in-person training are available worldwide.
This page is about Professional Phone Etiquette Training course planned for a single company. Please see below for other training courses and related training programs.
