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In the call center training category, we offer a wide selection of training programs to brush up call center operator's skills that would improve customer satisfaction, as well as to acquire the know-how that supervisors need in call center management.
Call center operator are expected to have great telephone skills.
In recent years, call center operators are expected to have more different skills depending on the company. For example, skills in handling various complaints, customer satisfaction and responding to emails and live chat.
A call center supervisor/manager is expected to manage the call center performance. Responsiveness and follow-ups are just as important as customer satisfaction in call center management.
Reskill's Call Center Training has the following features.
In the supervisor training, participants will clarify the basic roles and responsibilities of a manager and learn practical management skills for a wide range of tasks. Trainers will understand and learn important skills which will directly affect client satisfaction and business performance.
After learning the basic skills, call center operator training will help trainees improve their overall telephone skills through role-playing in order to increase customer satisfaction. The curriculum is designed to make sure trainees will be able to apply those skills to the real world immediately.
This training reviews the purpose of a call center and teaches phone skills that increase customer satisfaction.
| Training Course Title | Training Duration | |
|---|---|---|
|
In-company Call Center Representative Training [Learn the basic skills] |
6 hours
(Can be changed) |
Reskill's Call Center Training has received positive feedback from many companies.
The training has been well received by our clients, who have found the curriculum to be systematic and allowing them to immediately apply the new knowledge and skills in the workplace.
Please contact us and our consultants will help you find the best training solution.
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