This training teaches participants basic telephone manners for day-to-day business operations. Participants will learn how to make a great impression over the phone.
New Employee Young employees
The goal of this training is to improve call handling skills for day-to-day business operations.
Call handling is one of the common daily tasks in any business. This is an important task as employees are directly communicating with the customers.The goal of this training is to improve the overall call handling skills that lead to customer satisfaction.
The key skills needed for any communication over the phone are goal-oriented mindsets and communication skills. Call handling is more than just answering phone calls.It is about communication with a goal-oriented mindset.
Reskill's Phone Etiquette Training has the following features.
Generally speaking, most people would consider phone etiquette as a basic business skill.
However, our training program teaches participants how to impress customers and improve customer satisfaction as well as the company image.
We offer customized training programs to meet different company needs such as phone etiquette training for new employees, complaint handling training, etc.
If you can't find the courses you are interested in on our website, please feel free to contact us and one of our representatives will get back to you with a training plan in one business day.
This training teaches participants basic telephone manners for day-to-day business operations. Participants will learn how to make a great impression over the phone.
| Training Course Title | Training Duration | |
|---|---|---|
|
In-company Professional Phone Etiquette Training [Raising customer satisfaction] |
6 hours
(Can be changed) |
This training reviews the purpose of a call center and teaches phone skills that increase customer satisfaction.
| Training Course Title | Training Duration | |
|---|---|---|
|
In-company Call Center Representative Training [Learn the basic skills] |
6 hours
(Can be changed) |
Here is an example of a curriculum for Phone Etiquette Training. Please use it as a reference for the flow of the training.
01Basic understanding of professional phone etiquette
Understand what is expected in a business phone call, and reflect on your current skills
02Basic professional phone etiquette
Understanding basic professional phone etiquette
03How to answer and make phone calls
Learn the basics of how to answer and make phone calls
04How to make a positive impression over the phone
Learn professional phone etiquette that leaves a good impression
05Customer Complaint Handling
Learn professional phone etiquette that leaves a good impression
LASTRole-playing
Learn practical phone skills through role-playing
Many businesses have inquired about our Phone Etiquette Training.
Although this program is the basic foundation of all business training, the content is useful not only for new graduates and young employees, but also for those who are more experienced to hone their skills.
Please contact us and our consultants will help you find the best training solution.
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