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Does the Problem Solving Training Basicscourse include practical content?

Yes. The course is designed to meet the needs of our clients and teach skills that can be put into practice right away.

Is the Problem Solving Training Basics course available online?

Online and partially web-based courses are both available upon request.

Corporate Training Home > Skill-Based Training > Mindset Training > Problem Solving Training > Problem Solving Training Basics [How to proactively solve problems]

Problem Solving Training Basics [How to proactively solve problems]

Developing Proactive Problem-Solving Skills for Sustainable Results

In this training, participants will learn the basic steps and actions of problem-solving. Regardless of the work field area, the following three steps of "Discovery," "Analyze," and "Solving" will be applied in problem-solving.
By understanding the basic flow of problem-solving, participants will be able to be more proactive in solving problems in their work field.

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Reskill’s Service Commitment

Full Preparatory Support

We provide comprehensive support before, during, and after the training session to ensure a seamless experience for our clients. Training materials will be delivered directly to your office in advance, at no additional cost, ensuring the smooth, efficient, and enjoyable process.

Flat Rate Pricing

Guided by the principle of "Train more. Pay less," our courses are offered at a clear and fixed price with no limit on the number of participants. This approach extends even to customized, instructor-led, in-company training programs, enabling organizations to create an optimal training environment while maintaining budget clarity.

Online Training Options

To meet the diverse needs of our clients, we offer flexible training formats at no extra charge. Whether you prefer in-class sessions, online training, or a hybrid approach (partially web-based), we are here to accommodate your preferences. Please don’t hesitate to contact us to discuss the format that best suits your requirements.

Training Code: 100133 Information updated: 2026/08/18

Training Participants Who Benefits the Most Training Outcomes 3 Features Training Curriculum Training Duration Training Cost Requirements

Problem Solving Training Basics Goals

This training empowers employees to proactively identify hidden issues in daily operations and resolve them at the root cause, fostering an agile organization that drives continuous operational efficiency and measurable business results.

Who Benefits the Most

New Employee Young employees Experienced employees Managers

The following is a general list of target participants for the training and can be adjusted upon review. Please contact us regarding your needs.

All employees

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Result of Problem Solving Training Basics

Participants will be able to understand the problem holistically, including the underlying causes and potential solutions.
Dig deeper into the different reasons that cause problems and learn specific techniques to identify the different causes.
Understand the methods used to discover issues and how to plan, manage, and execute these techniques.

Training Objectives

1. Master structured methodologies to identify and localize problems

Participants will learn systematic frameworks to clearly define problems and pinpoint their exact location within workflows. Additionally, participants will develop logical justification techniques to build alignment and consensus across key stakeholders.

2. Isolate root causes through comprehensive causal analysis

Participants will master step-by-step diagnostic tools (such as 5 Whys and Logic Trees) to move past superficial symptoms and uncover true root causes. From there, participants will learn how to prioritize critical failure points and determine where countermeasures will have the greatest impact.

3. Formulate actionable countermeasures and track implementation

Participants will learn how to translate root-cause insights into clear, measurable objectives (SMART KPIs). Participants will also acquire practical skills to build implementation roadmaps, allocate resources effectively, and monitor ongoing execution to ensure sustainable operational results.

Estimated Training Duration

6 hours (subject to change)

Problem Solving Training Basics Curriculum

Other training content can be incorporated into the curriculum upon request at no additional charge.

1. Fundamentals of Problem Solving	[Goal] Understand the problem-solving steps that lead to a real solution
1. Fundamentals of Problem Solving	Icebreaker : What is problem solving [Recalling on prior problem-solving experience] What is problem solving? [3 types of problems/Difference between problems and challenges] Common traps leading to problem-solving failure [Jumping to the "HOW" / Three Reasons Why People Start with "HOW"] Core Problem-Solving Framework [Four Types of Responses / The Three-Step Process: WHERE, WHY, HOW]
2. Where does the Problem Occur?	[Goal] Learn how to identify the problem to be solved
2. Where does the Problem Occur?	Exercise: Identifying the problem area [Uncovering unidentified issues / Structured problem approach] Key principles of problem identification [Grasping the big picture / Scoping down / Fact-based problem definition] Comprehensive problem scoping [Applying the MECE framework] Effective problem breakdown [Logic tree construction / Step-by-step logic tree design / Problem existence matrix] Exercise: Building logic trees & problem matrices [Problem isolation techniques / Hypothesis formulation] Exercise: Issue identification & problem existence matrix development [Initiation steps / Developing hypotheses & action approaches]
3. What is the Cause?	[Goal] Understand methods to identify the cause of a problem
3. What is the Cause?	Uncovering the root cause: Causal analysis How to conduct causal analysis (5 Whys Analysis) [Process flow for tracing root causes / Step-by-step causal analysis execution] Key principles of effective root cause analysis Drilling down into the issue [Leveraging "WHERE" / Iterating the "5 Whys" / Avoiding logical leaps / Continuing until actionable root causes are reached] Workshop: Practical causal analysis application (the "Why" method) Determining decisive countermeasures [Seven key factors to maximize solution effectiveness and implementation feasibility]
4. Ideas for Fixing Problems Soon to Happen	[Goal] Learn how to develop an action plan to implement measures and manage progress
4. Ideas for Fixing Problems Soon to Happen	From solution design to execution and validation. Three key principles of effective countermeasures [Measurable results / Operational clarity / Long-term sustainability.] Leveraging logic trees to identify potential solutions [Logic tree construction and practical examples.] Solution evaluation: Assessing feasibility, operational impact, and optimal selection Exercise: Creating a comprehensive solution proposal. Turning plans into concrete action [Maintaining logical consistency / Allocating required resources / Moving from analysis to decisive action / Embedding habits into daily operations / Visualizing performance outcomes.]
5. Implement Solutions	[Goal] Analyze the effectiveness of the implemented solutions
5. Implement Solutions	Refining objectives and execution roadmaps: Defining clear goals using the 5W2H framework / Building an implementation schedule KPI setting and performance monitoring: Understanding KPIs / Why KPIs are essential / Establishing KPIs / Applying the SMART framework / Ongoing KPI tracking and review Exercise: Practical KPI design and monitoring strategies
6. Implement Solutions	[Goal] Analyze the effectiveness of the implemented solutions
6. Implement Solutions	Refine goals and implement plan [Clarify goals with 5W2H/Create an implementation planning table] KPI setting and monitoring [What is a KPI?/Why is KPI necessary?/KPI setting/SMART framework/KPI monitoring] Exercise – Practical KPI strategies
7. Wrap Up	[Goal] Reflect on key takeaways, define actionable next steps, and apply new skills immediately in daily work.
7. Wrap Up	Exercise: Implementing insights and actions Share your goals with the group Final Q&A and Training Feedback Addressing remaining questions Completing feedback surveys

Training Cost

We offer comprehensive customizable training programs for your entire team at a fixed rate, regardless of the number of participants. Whether you need in-class, online, or hybrid training, we can accommodate your specific needs without additional charges. Our pricing model ensures transparency and flexibility, allowing for last-minute adjustments without extra costs.

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Problem Solving Training Basics Participant Requirements

No particular requirements

Area

We offer a variety of instructor-led training programs in Singapore, both online and in-person.

Frequently Asked Questions

I would like to know how much the Problem Solving Training Basics course cost.: Click here to get a quotation in 10 seconds.

Does the Problem Solving Training Basicscourse include practical content?: Yes. The course is designed to meet the needs of our clients and teach skills that can be put into practice right away.

Is the Problem Solving Training Basics course available online?: Online and partially web-based courses are both available upon request.

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Related Training Information

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Please see below for additional training courses and related training programs.