Participants will learn the fundamentals of customer service, acquiring the essential skills they need to respond appropriately to customers and develop long-lasting relationships.
Customer service isn't just for those in service industries anymore. In today's world, it's a crucial skill for most business professionals. Whether navigating negotiations or building client satisfaction, providing a high level of customer service is the key to unlocking stronger relationships and success.
Do you ever feel awkward during a meeting or wish you understood the customer’s satisfaction better? This video course empowers you with the skills to build positive interactions and elevate partner and client experiences.
Enroll today and unlock your customer service superpowers!
One of the key features is the high quality of the content, which is used by over 30,000 people annually. Our instructors have only a high rating of 4.75 out of 5.
All video courses by subscription come together with tests. Real-time reports based on test performance allow you to track your progress and understand your performance in the course.
All video courses are available at a flat-rate pricing. In addition to the subscription format, there are also purchase plans available, making it easy to quickly adopt and utilize the courses.
Training Code : 100642 Information updated:
Understand the fundamentals of customer service and acquire the communication skills necessary to improve customer satisfaction.
The following is a general list of target participants for the e-learning program and can be adjusted upon review. Please contact us regarding your needs.
Anyone who wants to improve the skills to build positive interactions and elevate partner and client experiences.
Learn the basic concepts and skills for interacting with customers in a way that leads to improved customer satisfaction.
Master the 5 principles of customer service (greeting, smiling, attitude and behavior, and language) necessary to improve customer satisfaction.
Learn the basic sales flow, such as connection, presentation, test closing, and closing.
| Total Video Duration | 42 minutes(consists of 3 videos) |
| Content | Available (slides can be downloaded) |
| Test | Included (at the end of the course) |
| Implementation Report | Can be viewed in real-time |
| Viewing Plans | ・Purchase plan: Video (mp4 format) ・Rental plan: Online via Reskill platform |
Please contact us if you would like to see other sample videos.
This course consitsts of 3 videos, which are listed below.
1. Customer Satisfaction
Understand the Basics of Customer Satisfaction
2. Basic hospitality etiquette
Learn the Basics of Customer Communication
LAST. Building rapport with customers for sales success
Learn the Basic Sales Flow and Revise Your Company’s Existing Flow
Our service offers two types of plans: rental plans with specific periods, and purchase plans
| Price | IDR 129,000 (Unlimited duration and number of users) Get a Quote |
| Viewing Methos | Videos will be sent in mp4 format |
| Total Video Duration |
42 min (consisting of 3 videos: 639MB)
6 min : 81MB / 21 min : 326MB / 15 min : 232MB |
| Content | Available (slides can be downloaded) |
| Test | We will send the test as a Word file (participation is not mandatory) |
| Start of Use | Next business day after application |
| Payment consitions | Payment must be made at the end of the following month of purchase (invoice will be issued upon purchase) |
| Total Video Duration |
42 min(consisting of 3 videos)
6 min / 21 min / 15 min |
| Content | Available (slides can be downloaded) |
| Test | Can be conducted online |
| Implementation Report | Implementation status reports can be managed online for each participant |
| Start of Use | Next business day after application |
| Period of Use | Adjustable (Information regarding training results can be accessed even after the end of the period of use) |
| Payment Conditions | Payment must be made at the end of the month following the start day (invoice will be issued upon application request) |
| Period of use plans | Start of use | Mode of use | Rental cost | Click to apply |
|---|---|---|---|---|
| 4 weeks | Can be started immediately |
Online Order process |
IDR 220,000 Get a Quote |
Apply |
| 2 weeks | Can be started immediately |
Online Order process |
IDR 129,000 Get a Quote |
Apply |
This page is about a Customer Service Success Training (Basic Course) video course. Please see the information below for other related training programs.
