What is the cost of the Handling Customer Complaints Training 【E-Learning video courses】?

The cost of the Handling Customer Complaints Training 【E-Learning video courses】is clear and affordable. You can check it here .

Does the Handling Customer Complaints Training 【E-Learning video courses】come with learning materials?

The Handling Customer Complaints Training 【E-Learning video courses】includes slides, which will provide you with in PDF format upon purchase.

How many people can participate in the Handling Customer Complaints Training 【E-Learning video courses】?

The Handling Customer Complaints Training 【E-Learning video courses】 is available for use immediately by an unlimited number of participants.

Is it possible to check the progress of training implementation?

You can view real-time progress reports for all members of your team by logging into the system.

Corporate Training Home > Skill-Based Training > Business Etiquette/Hospitality Training > Complaint Handling Training > Handling Customer Complaints Training 【E-Learning video courses】

Handling Customer Complaints Training 【E-Learning video courses】

Learn how to handle customer complaints and improve on-site customer service skills

In this e-learning video course, you will gain a comprehensive understanding of the nature of complaints, explore the underlying causes and triggers, and master the essential steps of complaint handling. Additionally, you will develop the skills to effectively handle malicious and demanding complaints, learn when to escalate issues to the organizational level, and exude confidence in managing challenging situations.

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Key Features of Video Courses

High-Quality Content.

One of the key features is the high quality of the content, which is used by over 30,000 people annually. Our instructors have only a high rating of 4.75 out of 5.

Tests and Satisfaction Survey Report Included in All Video Courses.

All video courses by subscription come together with tests. Real-time reports based on test performance allow you to track your progress and understand your performance in the course.

Flat-Rate Pricing for All Courses.

All video courses are available at a flat-rate pricing. In addition to the subscription format, there are also purchase plans available, making it easy to quickly adopt and utilize the courses.

Training Code : 100637 Information updated: 2024/03/29

Training Goals Target Trainees Key Features Free Sample Video Course Curriculum Training Cost FAQ

Training Goals of Handling Customer Complaints Training 【E-Learning video courses】

This e-learning video course equips you with the fundamentals of complaint handling, enabling you to apply these skills directly in your work setting. The course delves into the underlying causes of complaints and guides you on crafting effective responses that foster customer satisfaction.

Target Trainees

New Employee Young employees Mid-level employees Manager

The following is a general list of target participants for the e-learning program and can be adjusted upon review. Please contact us regarding your needs.

Anyone who is interested in improving their complaint handling skills

Key Features of Handling Customer Complaints Training 【E-Learning video courses】

1. Understand the causes of complaints

By understanding the causes of complaints, you can understand what is important to prevent and minimize complaints.

2. Master the basic steps of complaint handling

Complaints can be unpleasant, and it is not uncommon for people to feel hurt. To be able to respond appropriately and calmly, you will learn the basic steps of handling complaints.

3. Explore how to handle difficult situations effectively

Excessive complaint handling can also be a source of stress for employees. We will explore how to handle these situations effectively and what systems organizations should follow to adequately respond to customer complaints.

E-learning video course details:

Total Video Duration	55 minutes(consists of 3 videos)
Content	Available (slides can be downloaded)
Test	Included (at the end of the course)
Implementation Report	Can be viewed in real-time
Viewing Plans	・Purchase plan: Video (mp4 format) ・Rental plan: Online via Reskill platform

Handling Customer Complaints Training 【E-Learning video courses】 Sample

Please contact us if you would like to see other sample videos.

Course Curriculum of Handling Customer Complaints Training 【E-Learning video courses】

This course consitsts of 3 videos, which are listed below.

1. Why do Complaints Happen?
Goal
Understand the Cause of Complaints
- What are complaints
- Review of typical complaints
- Factors of customer dissatisfaction
- How to understand complaints
- Causes of complaints
- Common mistakes
2. Basic complaint handling
Goal
Learning how to Handle Complaints
- Handling complaints effectively
- Complaint dealing: 6 steps
- How to deal with over demanding customers
- [Case study] The over demanding customer
LAST. Typical Customer Complaints
Goal
Explore how to handle difficult situations
- What kind of complaints does the organization handle?
- When the correspondence lasts a long time
- If the customer is extremely angry
- In case of malicious complaints
- Effective complaint handling system for organizations

Training Cost

Our service offers two types of plans: rental plans with specific periods, and purchase plans

Purchase Plan

This plan allows you to purchase the videos and download them for immediate use
Since you have complete ownership of the videos, this plan is recommended for repeated use
You can utilize them in a variety of ways, such as incorporating them into your company's LMS (Learning Management System)

Price	IDR 129,000 (Unlimited duration and number of users) Get a Quote
Viewing Methos	Videos will be sent in mp4 format
Total Video Duration	55 min (consisting of 3 videos: 905MB) 13 min : 202MB / 28 min : 466MB / 14 min : 237MB
Content	Available (slides can be downloaded)
Test	We will send the test as a Word file (participation is not mandatory)
Start of Use	Next business day after application
Payment consitions	Payment must be made at the end of the following month of purchase (invoice will be issued upon purchase)

Buy a video course and keep it forever

Rental Plan

The standard online rental plan is available for online use
The start date of the course can be specified and immediate access is also possible
The participants' progress can be tracked and their course completion status report can be viewed

Total Video Duration	55 min(consisting of 3 videos) 13 min / 28 min / 14 min
Content	Available (slides can be downloaded)
Test	Can be conducted online
Implementation Report	Implementation status reports can be managed online for each participant
Start of Use	Next business day after application
Period of Use	Adjustable (Information regarding training results can be accessed even after the end of the period of use)
Payment Conditions	Payment must be made at the end of the month following the start day (invoice will be issued upon application request)

Period of use plans	Start of use	Mode of use	Rental cost	Click to apply
4 weeks	Can be started immediately	Online Order process	IDR 220,000 Get a Quote	Apply
2 weeks	Can be started immediately	Online Order process	IDR 129,000 Get a Quote	Apply

FAQ

What is the cost of the Handling Customer Complaints Training 【E-Learning video courses】?: The cost of the Handling Customer Complaints Training 【E-Learning video courses】is clear and affordable. You can check it here.

Does the Handling Customer Complaints Training 【E-Learning video courses】come with learning materials?: The Handling Customer Complaints Training 【E-Learning video courses】includes slides, which will provide you with in PDF format upon purchase.

How many people can participate in the Handling Customer Complaints Training 【E-Learning video courses】?: The Handling Customer Complaints Training 【E-Learning video courses】 is available for use immediately by an unlimited number of participants.

Is it possible to check the progress of training implementation?: You can view real-time progress reports for all members of your team by logging into the system.

See the list of related questions>

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