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Conflict management training [Resolving conflicts within an organization]

From Conflict to Collaboration: Creating “Win-Win” Solutions

This training equips participants with the necessary skills to effectively resolve both organizational and interpersonal conflicts, fostering "win-win" outcomes where all parties emerge satisfied. Through comprehensive communication strategies and direct conflict resolution tactics, this program prepares participants for real-world scenarios using finely tuned case studies. This training empowers participants to transform conflict into opportunities for positive growth and stronger collaboration within their organization.

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Reskill’s Service Commitment

Full Preparatory Support

We provide comprehensive support before, during, and after the training session to ensure a seamless experience for our clients. Training materials will be delivered directly to your office in advance, at no additional cost, ensuring the smooth, efficient, and enjoyable process.

Flat Rate Pricing

Guided by the principle of "Train more. Pay less," our courses are offered at a clear and fixed price with no limit on the number of participants. This approach extends even to customized, instructor-led, in-company training programs, enabling organizations to create an optimal training environment while maintaining budget clarity.

Online Training Options

To meet the diverse needs of our clients, we offer flexible training formats at no extra charge. Whether you prefer in-class sessions, online training, or a hybrid approach (partially web-based), we are here to accommodate your preferences. Please don’t hesitate to contact us to discuss the format that best suits your requirements.

Training Code: 100692 Information updated: 2025/06/26

Training Participants Who Benefits the Most Training Outcomes 3 Features Training Curriculum Training Duration Training Cost Requirements

Conflict management training [Resolving conflicts within an organization] Goals

This training program highlights the importance of effectively addressing workplace issues as they arise. By enhancing participants' communication skills and their approach to conflicts, it aims to maximize workplace efficacy, cohesion, and coherence.

Who Benefits the Most

New Employee Young employees Managers

The following is a general list of target participants for the training and can be adjusted upon review. Please contact us regarding your needs.

This training is designed for both new-to-mid career employees seeking to enhance their conflict management abilities and managers who have recently taken on increased responsibilities.

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Result of Conflict management training [Resolving conflicts within an organization]

Identify various types of workplace issues and comprehend their distinct impacts on the work environment.
Develop comprehensive skills to foster healthy and productive communication among team members.
Understand the importance of acknowledging the positions and values of all parties to facilitate comprehensive, mutually beneficial (win-win) solutions.

Training Objectives

1. Identifying Conflict

Participants will identify the various types of workplace conflicts, their underlying causes, and their significant impact on overall organizational productivity and efficiency.

2. Resolving Issues through Communication

By understanding variations in and the prioritization of values, participants will learn how to establish resolutions where all parties feel satisfied.

3. Casework Examples

To enhance participants' understanding of the skills reviewed, this training will apply conflict management techniques to two distinct case examples: one illustrating interpersonal conflict and the other, interdepartmental conflict.

Estimated Training Duration

3 hours (subject to change)

Conflict management training [Resolving conflicts within an organization] Curriculum

Other training content can be incorporated into the curriculum upon request at no additional charge.

1. Fundamentals of Conflict Management	[Goal] Understand the fundamentals of conflict management
1. Fundamentals of Conflict Management	Icebreaker: Issues with internal conflicts Identifying conflicts within the company What is conflict management? [Five ways to resolve conflicts / Aim for the “win-win”] Steps to cooperation
2. Conflict Management Techniques	[Goal] Learn strategies for managing conflicts
2. Conflict Management Techniques	Prerequisite communication skills [Communication and listening skills] Understanding the other individual’s viewpoint Responding to opposition [Conflict of values / flow of conflict resolution / reconfirmation of needs / refocusing / constructive proposals] Building relationships within the company [Trust-based communication]
3. Casework Examples	[Goal] Apply conflict management skills through casework examples
3. Casework Examples	Exercise: Case Study #1: Interpersonal Conflict Exercise: Case Study #2: Interdepartmental Conflict

Training Cost

We offer comprehensive customizable training programs for your entire team at a fixed rate, regardless of the number of participants. Whether you need in-class, online, or hybrid training, we can accommodate your specific needs without additional charges. Our pricing model ensures transparency and flexibility, allowing for last-minute adjustments without extra costs.

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Conflict management training [Resolving conflicts within an organization] Participant Requirements

There are no prerequisites for this training.

Area

We offer a variety of instructor-led training programs in Singapore, both online and in-person.

Frequently Asked Questions

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Does the Conflict management training [Resolving conflicts within an organization]course include practical content?: Yes. The course is designed to meet the needs of our clients and teach skills that can be put into practice right away.

Is the Conflict management training [Resolving conflicts within an organization] course available online?: Online and partially web-based courses are both available upon request.

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