Enhancing B2C Sales Skills Training [Effective strategies to improve sales performance]

Unleash the sales power of your team: Learn how to outperform competitors and become a high-closing salesperson.

This training program is designed especially to empower salespeople with the exceptional skills and knowledge to outshine competitors and consistently close deals. By delving into the key distinctions between high-performing and underperforming salespeople, participants will evaluate their current situation and grasp the essential mindsets and techniques to drive continuous improvement.
The interactive role-playing exercises will allow participants to practice the training content, ensuring that their newfound knowledge becomes part of their sales toolkit.

3 Keys Features of Reskill Training

Full Preparatory Support

You will receive support not only during the training, but also prior to it. A complete set of training material and equipment will be delivered to you by mail beforehand. This will allow you to receive high-quality training with minimum preparation time.

Flat Rate Pricing

With the concept of "More Training", we make the courses available at a clear fixed price, even for a customized single-company training program that provides an excellent training environment.

Online Training Options

We offer various training formats with no additional charge, whether it be in-person, online, or a hybrid of both(partially web-based). Please feel free to contact us regarding your needs.

Training Code: 100650   Information updated:

Enhancing B2C Sales Skills Training Goals

This training will help participants to understand the key points of sales in the B2C business and to acquire sales techniques that will enable them to stand out from the competition. The ultimate goal is to develop salespeople who will be chosen by customers because of their personal qualities.

Who Benefits the Most

The following is a general list of target participants for the training and can be adjusted upon review. Please contact us regarding your needs.

B2C sales personnel with 1 to 5 years of experience.

Result of Enhancing B2C Sales Skills Training

  1. Gain insights into the key differences between successful and unsuccessful B2C salespeople
  2. Develop a comprehensive understanding and mastery of the individual sales process
  3. Establish clear benchmarks for sales success and define your own aspirations

Training Objectives

1. Understand what makes customers want to buy from some and not from others. Reflect on your own sales approach:

This training will give everyone the opportunity to understand what kind of sales approach motivates customers into buying and reconsider their own approach to enhancing sales effectiveness through self-reflection.

2. Learn sales techniques that will give a competitive edge:

Participants will grasp proven sales techniques that sell, broken down into easy-to-follow steps and understand how to resolve customer distrust, disagreement, and anxiety.

3. Implementing new skills into practice through role-playing:

By practicing, participants can clearly identify areas for improvement in their own sales approach and develop strategies for future improvement.

Estimated Training Duration

6 hours (subject to change)

Enhancing B2C Sales Skills Training Curriculum

Other training content can be incorporated into the curriculum upon request at no additional charge.

1. Unveiling the secrets of B2C sales success [Goal] Discover the essential qualities of a successful salesperson
  • [Ice-breaker] Reflect on past customer rejections to gain valuable insights
  • Individual sales vs. corporate sales [Key decision makers/Key distinctions in decision-making processes]
  • Driving forces behind successful sales strategies
  • Decoding customer rejections [Common reasons for rejections: Salesperson distrust, Misalignment with customer needs, Fear of regret]
  • Transforming sales approaches: Overcoming rejections and converting prospects into customers [Turning Distrust into Trust/Bridging the needs gap/Dispelling doubts and uncertainties]
2. Trust-building sales approaches [Goal] Master the sales approaches that help establish trust with customers
  • Approach overview
  • The purpose of approaches [Alleviating the customer's guard and earning customer trust]
  • Creating a positive first impression [The significance of first impressions, Becoming a "likable salesperson", Cultivating enthusiasm and energy]
  • The power of icebreakers [What is an icebreaker, The ideal time for an icebreaker, Planning and preparation, Key elements of successful icebreakers]
3. Unveiling customer needs [Goal] Learn how to conduct effective sales interviews to uncover the needs of customers and align product offerings with them
  • [Exercise] Explore the key components and challenges associated with conducting sales interviews.
  • Bridging customer needs and product value [The importance of active listening]
  • Key points of active listening [Always keeping conversation with customers]
  • Step 1: Situational questions: Delving into the customer's background and current situation
  • Step 2: Problem questions: Uncovering the underlying pain points and aspirations
4. Crafting irresistible proposals [Goal] Develop the skills to craft compelling proposals that lead to increased sales success
  • The anatomy of a clear proposal [Progression from the general to the specific, Embracing the pyramid structure]
  • The proposal basic flow [Setting the stage for effective proposals]
  • Presenting the product [Increase the credibility of the company, Introducing the product, Demonstrating the product features]
  • Proposal delivery Dos and Don'ts [Avoid one-sided proposals, Project confidence]
5. Successful deal closing or how to nudge customers towards a positive decision [Goal] Master deal closing techniques to increase sales success
  • The significance of closing [What is deal closing?]
  • Test closing [Bringing the purchase to life, Employing a series of test closes]
  • [Exercises] Develop test closes tailored to a specific sales pitch
  • Final сlosing workflow
  • [Exercises] Practicing "Yes, however" method
  • Post-closing follow-up [Active listening and empathy, Sharing success stories, Crafting a memorable closing statement]
  • Post-sale communication
  • Nurturing unconverted leads
6. Putting skills into action: Practicing sales [Goal] Refine the skills acquired during training through practical application and identify areas for improvement
  • [Exercise] Sales practice and feedback
  • [Exercise] Action plan creation

Training Cost

We provide tailored training programs for an entire company at a fixed rate. We will send you a quotation based on estimated training duration and number of participants.

  • The number of participants, training content and training formats can all be adjusted afterwards with no additional charge.
  • Last minute changes can be made with no additional charge.

Enhancing B2C Sales Skills Training Participant Requirements

Sales experience is preferred


Online and in-person training are available worldwide.

Frequently Asked Questions

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Yes. The course is designed to meet the needs of our clients and teach skills that can be put into practice right away.
Online and partially web-based courses are both available upon request.

List of Frequently Asked Questions>

Related Training Information

This page is about Enhancing B2C Sales Skills Training course planned for a single company. Please see below for other training courses and related training programs.

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