Conflict Management and Communication Training

Minimize Friction, Achieve Synergy.

This program outlines methodologies for building cohesive teams, fostering professional communication, and performing root-cause problem analysis. Participants will examine core communication traits and learn to transition from hurtful language toward constructive dialogue. Additionally, the curriculum features conflict resolution case studies to provide a comprehensive understanding of how to maintain a psychologically safe work environment.

Reskill’s Service Commitment

Full Preparatory Support

We provide comprehensive support before, during, and after the training session to ensure a seamless experience for our clients. Training materials will be delivered directly to your office in advance, at no additional cost, ensuring the smooth, efficient, and enjoyable process.

Flat Rate Pricing

Guided by the principle of "Train more. Pay less," our courses are offered at a clear and fixed price with no limit on the number of participants. This approach extends even to customized, instructor-led, in-company training programs, enabling organizations to create an optimal training environment while maintaining budget clarity.

Online Training Options

To meet the diverse needs of our clients, we offer flexible training formats at no extra charge. Whether you prefer in-class sessions, online training, or a hybrid approach (partially web-based), we are here to accommodate your preferences. Please don’t hesitate to contact us to discuss the format that best suits your requirements.

Training Code: 100715   Information updated:

Conflict Management and Communication Training Goals

Identify and mitigate siloed mentalities among participants, master the fundamentals of conflict management and respectful professional communication, and apply resolution techniques to address issues as they arise.

Who Benefits the Most

The following is a general list of target participants for the training and can be adjusted upon review. Please contact us regarding your needs.

This training is beneficial for everyone, specifically those in positions that require a great deal of communication with colleagues or customers.

Result of Conflict Management and Communication Training

  1. Recognize the significance of teamwork and communication in achieving organizational goals with maximum efficacy and efficiency.
  2. Cultivate the skills necessary to objectively evaluate and resolve workplace conflicts.
  3. Develop strategies for transitioning aggressive interactions into constructive professional dialogue.

Training Objectives

1. Foster comprehensive teamwork to achieve organizational objectives.

Participants will grasp the fundamental principles of teamwork and learn to leverage collective expertise and individual strengths to enhance overall organizational efficacy.

2. Identify conflict resolution strategies.

Participants will evaluate the characteristics and fundamentals of workplace conflicts in order to broker peaceful resolutions.

3. Implement respectful communication protocols.

Participants will master professional communication standards and consistently initiate respectful dialogue during all interpersonal interactions.

Estimated Training Duration

6 hours (subject to change)

Conflict Management and Communication Training Curriculum

Other training content can be incorporated into the curriculum upon request at no additional charge.

1. From Silos to Synergy: Building a Unified Team [Goal] Foster cohesive, cooperative teams to reduce siloed mindsets.
  • What is a team? [Teams vs. Groups]
  • Understanding company purpose and team goals [What is a goal? / Why purpose is essential]
  • What is a silo mentality? [Key characteristics / How to prevent them]
  • Exercise: Understand Your Mentality
2. Fundamentals of Conflict Management [Goal] Grasp the basic concepts of conflict management.
  • Understand workplace conflict
  • Understand conflict management [Give methods of conflict management / Aiming for collaboration]
  • Four steps of collaboration
3. Conflict Management Methods [Goal] Evaluate different methods for managing conflicts and issues when they arise
  • Prerequisite communication skills [Active listening]
  • Understanding others’ positions [Interests / Perspectives]
  • Responding while taking others into account [Case Study: Workplace Conflict]
  • Building internal relationships
4. Creating a Safe Work Environment [Goal] Cultivate a safe work environment that values active listening
  • Cultivating an “open work culture”
  • Creating a safe environment in the workplace [Common types of anxiety / Case Study: Psychological safety and learning form mistakes]
  • Unhealthy expressions of anger [Types of anger / How to manage anger]
  • Understanding assertiveness
  • Essential guidelines for giving feedback
  • Dealing with passive-aggressive behavior
5. Casework [Goal] Review conflict management methods through case study examples.
  • Case #1: Conflict between individuals
  • Case #2: Interdepartmental conflict

Training Cost

We offer comprehensive customizable training programs for your entire team at a fixed rate, regardless of the number of participants. Whether you need in-class, online, or hybrid training, we can accommodate your specific needs without additional charges. Our pricing model ensures transparency and flexibility, allowing for last-minute adjustments without extra costs.

Conflict Management and Communication Training Participant Requirements

There are no prerequisite requirements to participate in this training.

Area

We offer a variety of instructor-led training programs in Singapore, both online and in-person.

Frequently Asked Questions

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Yes. The course is designed to meet the needs of our clients and teach skills that can be put into practice right away.
Online and partially web-based courses are both available upon request.

List of Frequently Asked Questions>

Related Training Information

This is the instructor-led Conflict Management and Communication Training course page.
Please see below for additional training courses and related training programs.

Training Information Summary Page

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Reskill Corporation Singapore Branch
60 Paya Lebar Road, #04-23,
Paya Lebar Square, Singapore 409051

+6531258702

+6531258702

Office Hours
Mon-Fri 9:00 AM - 6:00 PM SST