Enhancing Sales Skills Training [Boost your sales team's skills and increase their success]

Polish your team’s communication skills and sales techniques to increase sales revenue

This comprehensive training program is designed to equip sales teams with the essential skills and techniques they need to excel in today's competitive landscape. By enhancing communication skills and mastering proven sales strategies, your salespeople will be equipped to forge stronger customer relationships, increase customer lifetime value, and ultimately drive significant revenue growth for your business.

3 Keys Features of Reskill Training

Full Preparatory Support

You will receive support not only during the training, but also prior to it. A complete set of training material and equipment will be delivered to you by mail beforehand. This will allow you to receive high-quality training with minimum preparation time.

Flat Rate Pricing

With the concept of "More Training", we make the courses available at a clear fixed price, even for a customized single-company training program that provides an excellent training environment.

Online Training Options

We offer various training formats with no additional charge, whether it be in-person, online, or a hybrid of both(partially web-based). Please feel free to contact us regarding your needs.

Training Code: 100652   Information updated:

Enhancing Sales Skills Training Goals

Through reflection on their current sales style, participants will identify areas for improvement and develop effective sales methodologies to increase conversion rates and customer lifetime value.

Who Benefits the Most

The following is a general list of target participants for the training and can be adjusted upon review. Please contact us regarding your needs.

B2C salespeople

Result of Enhancing Sales Skills Training

  1. Reflect on their current sales style and identify areas for improvement.
  2. Master effective sales methodologies to boost conversion rates.
  3. Acquire powerful techniques to increase customer lifetime value and drive profit growth.

Training Objectives

1. Assess the current sales techniques and identify areas for improvement

This training will help participants to evaluate their current sales methods and identify areas to improve.

2. Refocus on essential elements to boost conversion rates

Revisit the key steps involved in the sales process, from initial engagement to closing the deal. This renewed focus will help salespeople identify and address critical areas that can significantly impact their conversion rates.

3. Understand strategies to increase customer lifetime value and drive profit

Recognize that enhancing customer lifetime value is directly linked to improving customer satisfaction. By eliminating any hesitation or reluctance in your interactions with customers, you can foster a more proactive and customer-centric approach to sales.

Estimated Training Duration

6 hours (subject to change)

Enhancing Sales Skills Training Curriculum

Other training content can be incorporated into the curriculum upon request at no additional charge.

1. Understanding customer service fundamentals and the role of salespeople [Goal] Comprehend the role of a salesperson
  • [Icebreaker] Assessing current understanding
  • The role of a salesperson [Increase Sales]
  • Common sales objections [Salesperson distrust, Mismatch of needs, Fear of regret]
  • Becoming an objection-proof salesperson [Building trust and rapport, assessing customer needs, addressing objections]
2. Sales process for enhancing conversion rates [Goal] Understand the customer-centric sales strategy
  • Top priority: Become a trusted partner for your customers
  • Understanding the customer's needs [Avoid one-sided communication, use closed-ended questions to quickly identify your customers' needs]; [Exercise] Develop questions to uncover customer needs.
  • Product description and highlight key features [Gain product knowledge and convey it attractively, Incorporate seasonal or topical elements to add value]
  • [Exercise] What you should know about your product to make your communication appealing.
  • Deal test closing
  • [Exercise] Think of test closing methods that can be used in your current work place.
  • Closing [Informing clients about limited offers, Convey that the product/service is demanded, Address any objections or hesitations, Ensure smooth checkout process]
  • [Exercise] Develop closing techniques/[Exercise] Identify points for improvement step by step
3. Increasing customer average transaction value (ATV) [Goal] Enhance sales by increasing ATV
  • [Exercise] Calculate the average ATV for your store
  • Cross-selling [Benefits/Drawbacks, Key points to make effective cross-selling offers]
  • [Exercise] Develop cross-selling strategies for your current working place
  • Upselling [Key points for successful proposals, Propose options with different price tiers ("Pine-Bamboo-Plum" model)]
  • [Exercise] Develop upselling strategies based on the "Pine-Bamboo-Plum" model
4. Growing a loyal customer base [Goal] Create a steady revenue stream by cultivating loyal customers
  • Benefits of loyal customers [Easier customer service, Creating loyal customers means creating fans]
  • Strategies to cultivate loyal customers [Turn customers into product fans, Create unique value propositions]
  • Make customers fans of your venue [Create a comfortable environment]
5. Handling customer complaints effectively [Goal] Train all sales staff to handle customer complaints effectively
  • [Exercise] Outline the complaint handling process for your company
  • Customer complaints: Valuable information and opportunities [Customers who voice their concerns present an opportunity to convert them into loyal patrons, Recognizing common complaint patterns]
  • Fundamental steps for complaint resolution
  • [Role-play] Dealing with a customer's complaints
  • [Exercise] Analyzing past customer complaint cases.
6. Enhancing sales skills through role-playing [Goal] Hone sales skills through practical role-playing exercises
  • [Role-Play] Effective role-playing techniques/Key points

Training Cost

We provide tailored training programs for an entire company at a fixed rate. We will send you a quotation based on estimated training duration and number of participants.

  • The number of participants, training content and training formats can all be adjusted afterwards with no additional charge.
  • Last minute changes can be made with no additional charge.

Enhancing Sales Skills Training Participant Requirements

No special skills required


Online and in-person training are available worldwide.

Frequently Asked Questions

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Yes. The course is designed to meet the needs of our clients and teach skills that can be put into practice right away.
Online and partially web-based courses are both available upon request.

List of Frequently Asked Questions>

Related Training Information

This page is about Enhancing Sales Skills Training course planned for a single company. Please see below for other training courses and related training programs.

Training Information Summary Page

Public Lectures

  • There are no public lectures at the moment.

Reskill provide training services for a wide range of businesses.

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