Confidence in Crisis: Mastering Challenging Interactions
This training equips your team to confidently navigate hostile customer interactions. It starts with a clear definition of what constitutes such behavior, then provides a step-by-step guide for responding to any unreasonable demand or form of aggression your staff might face. From protecting their physical safety to preserving their mental well-being, this program empowers personnel by providing them with essential skills needed to address challenging situations immediately and professionally.
We provide comprehensive support before, during, and after the training session to ensure a seamless experience for our clients. Training materials will be delivered directly to your office in advance, at no additional cost, ensuring the smooth, efficient, and enjoyable process.
Guided by the principle of "Train more. Pay less," our courses are offered at a clear and fixed price with no limit on the number of participants. This approach extends even to customized, instructor-led, in-company training programs, enabling organizations to create an optimal training environment while maintaining budget clarity.
To meet the diverse needs of our clients, we offer flexible training formats at no extra charge. Whether you prefer in-class sessions, online training, or a hybrid approach (partially web-based), we are here to accommodate your preferences. Please don’t hesitate to contact us to discuss the format that best suits your requirements.
Training Code: 100686 Information updated:
This training aims to equip personnel with the essential skills and confidence to effectively manage all forms of challenging customer interactions in the workplace.
The following is a general list of target participants for the training and can be adjusted upon review. Please contact us regarding your needs.
Everyone - from new employees to managers.
Before intervening in any form of customer misconduct, it's crucial to accurately identify the nature of the transgression. This training provides clear definitions and illustrative examples, ensuring participants are fully equipped to categorize and comprehend any challenging situation they encounter.
Once customer harassment is identified, participants will learn the immediate actions to take and effective strategies for de-escalating the situation. This module focuses on practical steps to regain control and mitigate tension in real-time.
While the most effective approach to customer harassment is prevention, achieving this can be complex. This training offers actionable examples and practical recommendations designed to deter initial instances of such behavior.
3 hours (subject to change)
Other training content can be incorporated into the curriculum upon request at no additional charge.
| 1. Understanding Customer Harassment | [Goal] Establish a core comprehension of customer harassment. |
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| 2. Countermeasures to Transgressions | [Goal] Create a response system for customer harassment. |
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| 3. Managing Instances of Sexual Harassment | [Goal] Acquire strategies for effectively responding to sexual harassment from clients. |
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We offer comprehensive customizable training programs for your entire team at a fixed rate, regardless of the number of participants. Whether you need in-class, online, or hybrid training, we can accommodate your specific needs without additional charges. Our pricing model ensures transparency and flexibility, allowing for last-minute adjustments without extra costs.
There are no requirements for this training.
We offer a variety of instructor-led training programs in Singapore, both online and in-person.
This is the instructor-led Customer Harassment Prevention Training course page.
Please see below for additional training courses and related training programs.
Reskill Corporation Singapore Branch
Office Hours
Mon-Fri 9:00 AM - 6:00 PM SST
