Learn necessary hospitality etiquette and develop skills to become more professional
In this training, participants will learn correct hospitality etiquette. Many companies are expected to follow the CS manual, but it rarely translates into customer satisfaction. In order to solve this problem, this training provides participants with the basic knowledge of hospitality etiquette that can help the company grow as a whole.
You will receive support not only during the training, but also prior to it. A complete set of training material and equipment will be delivered to you by mail beforehand. This will allow you to receive high-quality training with minimum preparation time.
With the concept of "More Training", we make the courses available at a clear fixed price, even for a customized single-company training program that provides an excellent training environment.
We offer various training formats with no additional charge, whether it be in-person, online, or a hybrid of both(partially web-based). Please feel free to contact us regarding your needs.
Training Code: 100319 Information updated:
Through this training, participants will learn the basics of hospitality etiquette in order to provide high quality customer service. Participants will also acquire skills that can be implemented right away.
The following is a general list of target participants for the training and can be adjusted upon review. Please contact us regarding your needs.
Those in the service industry who want to provide higher quality services
Participants will learn the basics, such as the difference between customer service and hospitality, and the importance of proper manners.
Participants will learn specific techniques on how to speak and listen to customers for better customer service. Participants will also work on difficult cases, such as " how to reject a customer".
Participants will learn telephone etiquette and tips as the voice over the phone alone can determine the impression one makes. Participants will also learn how to make a positive impression when dealing with complaints through role playing.
5 hours (subject to change)
Other training content can be incorporated into the curriculum upon request at no additional charge.
1. What is hospitality etiquette | [Goal] Understand what hospitality etiquette is |
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2. Review basic etiquette | [Goal] The five essential elements of hospitality |
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3. Improve the ability to listen and communicate | [Goal] Improve customer communication skills |
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4. Call Handling | [Goal] Gain the ability to understand the basics of call handling and learn how to handle complaints. |
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We provide tailored training programs for an entire company at a fixed rate. We will send you a quotation based on estimated training duration and number of participants.
No particular requirements
Online and in-person training are available worldwide.
This page is about Hospitality Training course planned for a single company. Please see below for other training courses and related training programs.